FAQs

FAQs

AFTER ORDERING WHEN WILL MY TYRES BE READY ?

On-Line payment takes 1-3 full banking day to process (depending on your bank). Once we get the payment we make sure that all Orders are delivered within 3 days depending on how close is your place to the distribution centre.

WHAT HAPPENS IF I ORDER THE WRONG SIZE OR SPECIFICATION OF TYRE ?

We would exchange the products and give you what you really want As long as it returns to us un-tampered.

IS SHOPPING ON THIS SITE SAFE?

Yes shopping with us is 100% secure.

All payments made from you to us are done via Secure Payment System.

At no time does On The Go Import and Export (OTGIE) ever have access to your Credit, Visa or Debit Card details or they ever stored with us.    

 DO YOU HAVE A RETURNS POLICY?

Yes there is a 20% cost of goods charge on all cancellations to cover credit card charges, credit card refund charges, shipping, return shipping and admin work.   

Which payment methods are accepted?

On The Go Import and Export (OTGIE) prefers bank transactions

When can I inspect the tyres?

If you want to inspect tyres, please contact us on time, and we will arrange the viewing for you    

Does On The Go Import and Export accept deposits?

A deposit enables bulk buyers to reserve a consignment over a longer period of time, and allows you to pay in terms. A deposit has to be an equivalent of at least 50% percent of the total amount. The remaining amount must be paid within 7 days after concluding a deal, unless otherwise agreed.

Are you able to deliver tyres elsewhere in Africa?    

We are able to deliver tyres to other destinations in Africa as long as special agreements are done prior to purchase.     

Are the tires in pairs?

All our tyres are mixed: Mixed sizes, different brands, single tires and pairs.
We make pairs for an additional 1 € per tyre.

How many tires fit into a container or lorry?

Into a 40 ft. container fit approximately 1500 tires. If they are tripled (3 in 1), approx. 2700 pieces

High cube containers fit app. 10% more. A 20 ft. container fits one half of 40 ft. There are no 20 ft. high cube containers. Trucks may transport 1500-2200 tyres depending on the type of the truck.

What are terms of payment for bulk buyers

An order will be confirmed once an advance payment of 50% on the total price, listed in our offer to you, has been transferred to our firm account. Please fax us the fund transfer slip you receive from your bank as proof and the tires will be reserved for you.

The remaining 50% of the funds then have to be transferred onto our account by the date of loading of the tires.